Employment Opportunities


If you want to make a difference and inspire others toward conservation, join our team! Complete an application and send it to WOWHR@wondersofwildlife.org.

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  • Aquarium Educator

    Supervisor: Director of Conservation Education

    FLSA Status: Non-exempt

    Position Purpose: Under the leadership of the Director of Conservation Education, this position is responsible for the development and delivery of educational experiences in the Aquarium and Wildlife Galleries including dive shows, animal encounters, feeding experiences, tours, field experiences, and more.

    Essential Functions:

    • Develop, coordinate, implement and present a variety of shows, presentations, and encounters for WOW guests to experience while they are touring the facility.
    • Develop, implement and present educational and engaging information about the habitat, animals and conservation messages within each gallery.
    • Assist with development and presentation of a variety of education programs and workshops for school groups, WOLF School, home school, scout groups and other civic and community groups.
    • Coordinate and conduct age-appropriate interpretive presentations, both on-site and off-site.
    • Develop education materials for teachers to use in the Aquarium and Wildlife Galleries that align with both national and state curriculum standards.
    • Provide training and guidance to WOW volunteers and staff in education-related activities.
    • Assist in special events and develop specific education materials and activities that relate to the event.
    • Assist with educational activities and presentations for banquets, overnights, birthday parties, camps and more.
    • Provide input for interpretive exhibits and experiences within Wonders of Wildlife.
    • Handle a variety of small mammals, birds, reptiles, amphibians and insects for educational programs.
    • Perform other duties as directed by the Director of Conservation Programs.

    Knowledge: Bachelors degree in education, conservation or biological science (or equivalent work experience) with at least 1 year experience in developing and delivering conservation or biological science based programs for children and adults; excellent public speaking & written communication skills. Working knowledge of Microsoft Office programs and other office equipment.

    Mental: Requires a high degree of concentration and attention to detail. Abililty to focus on multiple tasks simultaneously.

    Physical: Requires walking/standing approximately 60% of time; sitting approximately 20% of time; lifting up to 40 lbs. approximately10% of time; stooping, forward bending and crouching approximately 10% of time.

    Enviromental: Requires capability of performing essential job functions in an aquarium museum environment with climate control and good lighting. Also requires some work outside in various environmental conditions.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers, and other general office equipment, to record written information and maintain files. Must also be able to handle live animals.

    Audible: Requires the ability to communicate verbally with employees, volunteers, guests and technical professionals in person and via telephone.

    Visual: Requires the ability to operate office equipment including computers and read written instructions and other documentation. Must be able to lead classroom programs including crafts; transport and display live species.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Experienced Animal Keeper

    Supervisor: Curator of Life Sciences

    Position Purpose: Under the supervision of the Curator of Life Sciences, ensures and promotes effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Responsible for the daily husbandry and ensuring proper care of all animals; including preparation of diets, medical care, and maintenance of animal exhibit space. Establishes and maintains an environment conducive to the health and well-being of the fish, amphibian, bird, mammal, insect and reptile collections.
    • Assists Curator in initiating viable breeding, husbandry and conservation programs for select species in the museum’s collection.
    • Coordinates daily activities though effective communication with staff and volunteers.
    • Responsible for daily record keeping and observations
    • Participates in educational talks and feeding demonstrations throughout the Museum
    • Maintaining ample supplies for animal area
    • Assist museum staff & visitors as needed in a pleasant, professional and courteous manner.
    • Performs other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Requires a high school diploma or GED: a Bachelors degree in zoology or a related field is highly preferred; minimum two year experience in a professional animal facility working with captive mammal, birds, fresh/salt water fish, amphibians, reptiles, and invertebrates. General knowledge of wildlife management, conservation, hunting, fishing, education and public speaking are preferred. Working knowledge of operant conditioning, environmental enrichment and Raptor husbandry is preferred. Knowledge of water parameters, life support systems and ability to perform all aspects of water testing. Current scuba certification, or ability to acquire SCUBA license within 6 months.

    Mental: Requires relatively high degree of concentration and attention to the needs of the collection. Must have precise record keeping and the ability to follow and convey written and verbal instructions. Must possess the analytical skills necessary to trouble shoot mechanical issues and animal behavioral issues.

    Physical: Requires walking/standing approximately 60% of the time, sitting 10% of the time, forward bending and crouching 15% of the time, lifting up to 50 lbs. 15% of the time. Ability to pass all required physicals and swim test to meet AAUS standards and is certified to dive in aquarium exhibits within 1 year. Must present results of a TB test taken in the last 6 months.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces and mechanical rooms where spaces are small and tight, and in office environments with climate control and good lighting. Also spend approximately 10% of time in exhibits.

    Manual Dexterity: Requires ability to handle any of the animals, collection and operation of computers and other general office equipment.

    Audible: Requires the ability to communicate effectively in person and via telephone with management, public speaking, and staff.

    Visual: Requires the ability to operate office equipment including computers and read written instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Guest Services Supervisor

    Supervisor: Guest Services Manager

    FLSA Status: Exempt

    Position Purpose: The Guest Services Supervisor is responsible for supervising the visitor access/hospitality experience of the Aquarium and Museum. This includes responsibility for implementing policies and procedures that promote positive visitor experiences from start of the guest experience to when the guests depart the Wonders of Wildlife.

    Essential Functions:

    • Assists Guest Services Manager (GSM) or designate in achieving sales goals and budget for Guest Services; ensures that all Guest Services areas are supplied adequately and presented appropriately.
    • Assists GSM by completing data entry and fulfillment required in admissions, and membership sales program.
    • Assists GSM by maintaining membership database including the coordination of membership renewals; ensures Ticketing Systems are accurate and updated with matching membership data.
    • Assists GSM by keeping records for Accounting and completing cycle counts periodically to check for inventory problems.
    • Responds to inquiries from general public via telephone, mail and email, providing information accurately and directly.
    • Assists GSM with various reports and information retrieval from multiple computer databases and systems.
    • Performs supervisory functions including making change for cashiers, performing “void” and “return” transactions as necessary, counting and reconciling tills as necessary to cash out cashiers and resolve discrepancies. Ensures that cashiers are in proper uniform, arriving and breaking at correct times (includes assisting GSM with monitoring punch detail reports) and otherwise upholding all departmental conduct guidelines. Corrects cashiers on the above as necessary and reports infractions that cannot be verbally resolved to GSM as appropriate.
    • Provide frequent and consistent feedback to cashiers to assure exceptional customer service is provided and all policies and procedures are being followed.
    • Collect admission fees in all categories of Guest Services.
    • Count and daily reconciliation of daily receipts.
    • Keep appropriate records of attendance, surveys, etc. as assigned.
    • Provides exceptional customer service.
    • Performs other duties as assigned.

    Knowledge: Requires excellent communication skills, in addition to professional telephone skills. Knowledge of ticketing POS systems essential with Blackbaud ALTRU preferred. Knowledge of basic computer programs and applications is essential. High school diploma or GED required. 2 years of experience working in the tourism, hospitality, retail or customer service field required.

    Mental: Requires a high degree of concentration and attention to detail. Requires the ability to professionally and persuasively address multiple audiences.

    Physical: Requires walking/standing; lifting, stooping, forward bending, crouching and sitting. Requires weekends and Holidays.

    Enviromental: Requires capability of performing essential job functions in both an office environment and a retail environment with climate control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, cash registers, computer keyboards and other general office equipment.

    Audible: Requires the ability to communicate verbally with customer, and co-workers in person and via telephone.

    Visual: Requires the ability to operate office equipment including computers and read written instructions and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Guest Services Team Leader

    Supervisor: Guest Services Manager

    FLSA Status: Non-Exempt

    Position Purpose: The Guest Services Team Lead is responsible for assisting the GS Supervisors in providing the visitor access/hospitality experience of the Aquarium and Museum. This includes implementing policies and procedures that promote positive visitor experiences.

    Essential Functions:

    • Perform daily procedures necessary to collect and account adequately for all revenues received by admission fees.
    • Assist with crowd control and way finding.
    • Responds to inquiries from general public via telephone, mail and email, providing information accurately and directly.
    • Assists Guest Services Supervisors by completing data entry and fulfillment required in admissions, and membership sales program.
    • Performs leadership functions including making change for cashiers, performing “void” and “return” transactions as necessary, counting and reconciling tills as necessary to cash out cashiers and resolve discrepancies.
    • Ensures that cashiers and volunteers are in proper uniform, arriving and breaking at correct times and otherwise upholding all departmental conduct guidelines.
    • Provide feedback to cashiers and volunteers to assure exceptional customer service is provided and all policies and procedures are being followed.
    • Provides exceptional customer service.
    • Scan access tickets to ensure accurate customer count.
    • Must be able to stand for extended periods of time.
    • Must have weekend & evening availability.
    • Perform other job related duties as assigned.

    Knowledge: Requires excellent communication skills, in addition to professional telephone skills. Knowledge of ticketing and POS systems with Blackbaud ALTRU preferred. Knowledge of basic computer programs and applications is essential. High school diploma or GED required.

    Mental: Requires a high degree of concentration and attention to detail. Requires the ability to professionally address multiple audiences.

    Physical: Requires walking / standing; stooping, forward bending, crouching and sitting. Requires weekends and holidays.

    Enviromental: Requires capability of performing essential job functions in both an office environment and a retail environment with climate control.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers, and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to communicate verbally with employees and customers in person and via telephone.

    Visual: Requires the ability to operate office equipment, including computers, and read written, complex instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Human Resources Assistant

    Supervisor: Human Resources Manager

    FLSA Status: Non-Exempt

    Position Purpose: Providing administrative support to the Human Resources Manager by assisting with the recruitment and daily operations of the Human Resources departmental functions and duties.

    Essential Functions:

    • Responsible for assisting with the recruitment of potential new associates.
    • Assists with processing and reviewing employment applications.
    • Scheduling and conducting interviews, completing reference checks and sending follow up letters.
    • Assist in payroll preparation by providing relevant data (time and attendance records) into the time keeping system. This will include running weekly reports and updating corrections.
    • Maintains employee confidence by keeping human resource information strictly confidential.
    • Assists with new hire orientation to newly hired employees.
    • Responsible for maintaining employee records; which includes traditional paper filing system and computer data entry.
    • Assists associates with questions pertaining to company personnel policies, benefits, and procedures.
    • Assists with planning and implementing associate activities.
    • Assists with associate training and development.
    • Performs filing, copying and other clerical duties.
    • Assists staff as needed in a pleasant, professional and courteous manner.
    • Performs other duties as assigned.

    Knowledge & Skills:

    • Strong communication and customer service skills.
    • Ability to multitask and prioritize assignments.
    • Positive outlook with good judgement.
    • Ability to work independently with minimal supervision.
    • Requires basic knowledge of computer programs and applications and the ability to operate all necessary office equipment.
    • High school diploma or GED required.
    • Human Resources experience preferred.

    Mental: Requires a high degree of concentration, discretion and independent judgement.

    Physical: Requires walking/standing approximately 10% of time; sitting approximately 90% of time; lifting up to 25 lbs.

    Enviromental: Requires capability of performing essential job functions in an office environment with climate control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to verbally communicate with employees, high-level officials and technical professionals in person and via telephone.

    Visual: Requires the ability to operate complex office equipment including computers.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Photo Sales Associate

    We are seeking exceptional photography sales people with a drive to achieve targets, who are motivated, outgoing, friendly and possess outstanding customer service skills to join the our team. No photography experience is necessary! We’ll train you to become a skilled, successful photographer!

    We offer a fun job with flexible hours and a great opportunity to gain experience with a company that encourages growth and advancement!

    Essential Functions:

    • Learning and adapting to photography styles, with a motivation to excel in sales performance.
    • Demonstrating ability to meet sales targets in a busy environment.
    • Exercising initiative and problem solving skills.
    • Professional communication skills and appearance.
    • A fearless approach to capturing memories and creating exceptional experiences for our guests.
    • Ability to work while standing or walking (with reasonable accommodation)
    • Previous guest experience preferred, but not required
    • Experience in digital photography is a plus, but not required.

    Job Requirements:

    • High school diploma or general education degree (GED).
    • One-year related experience and/or training, or equivalent combination of education and experience.
    • Exercising initiative and problem solving skills.
    • Proven track record and dependability.
    • Excellent customer service and/or retail sales skills
    • Availability to work a variety of shifts, including weekends, evenings and holidays.
    • Ability to work while standing and walking (with reasonable accommodation)
    • Experience in digital photography and/or management a plus, but not mandatory.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Photo Team Lead

    If you’re outgoing, friendly and motivated to be a part of a high energy team, we’re looking for you as a Lead Retail Sales Photographer! Your team will capture fun interactive photos of guests at the attraction. These photos are published into story-telling photo books, and then sold to our guests. We offer a fun job with flexible hours and great opportunity to expand your leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives, too! No photography experience is required. We’ll train you to become a skilled, successful photographer.

    Essential Functions:

    • Acting as lead manager in the absence of the Photography Operations Manager/Assistant Manager.
    • Assisting, with accuracy, in daily supervisory and administrative duties including, but not limited to scheduling, payroll, purchase orders, deposits, receipt logs, daily accounting recaps and inventory.
    • Performing all tasks as required of other team members, as needed which could include photo editing and adjustments in Photoshop, and greeting and taking photos of guests.
    • Organizing and maintaining facilities, to include, but not limited to lab, sales area, restrooms, storage area, and productions areas.

    Job Requirements:

    • High school diploma or general education degree (GED).
    • One-year related experience and/or training, or equivalent combination of education and experience.
    • Exercising initiative and problem solving skills.
    • Proven track record and dependability.
    • Professional communication skills and appearance.
    • Excellent customer service and/or retail sales skills
    • Availability to work a variety of shifts, including weekends, evenings and holidays.
    • Ability to work while standing and walking (with reasonable accommodation)
    • Experience in digital photography and/or management a plus, but not mandatory.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Photo Manager

    Position Purpose: Responsible for all operational aspects of a high-volume souvenir photography retail operation. Develop and work with your team to capture fun interactive photos of guests atthe attraction.

    Essential Functions:

    • Responsible for operational aspects of a high-volume souvenir photography retail operation.
    • Monitoring and understanding the financial performance of the location using P&L statements.
    • Controlling labor costs through proper planning and sound decision making.
    • Developing, training and motivating staff to achieve desired guest service and financial results.
    • Providing floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
    • Leading teams to achieve goals.
    • Learning photography and taking pictures.
    • Applying your creativity, customer service, and sales skills.
    • Performs other job related duties as assigned.

    Job Requirements:

    • High school diploma or general education degree (GED). Minimum 3-5 years' people management experience and/or training, or equivalent combination of education and experience.
    • Previous experience in a professional position demonstrating the ability to produce sales, build a relationship of trust, credibility and mutual respect with guests and/or partners and internal team members.
    • Exceptional leadership skills with the ability to build teams, develop culture, manage change management, demonstrate coaching, and ongoing performance management.
    • Ability and drive to lead from the front in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy environment.
    • Proven history of building strong, supportive and effective relationships with operating peers and staff.
    • Experience in employment life cycle, to include recruitment, hiring, monitoring, and performance evaluation of direct reports.
    • Sound judgment in decision-making, problem solving, and prioritization of duties.
    • Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
    • Ability to support operations 7-days a week, including weekends, evenings and holidays.

    Other Skills:

    • Previous guest service experience preferred, but not required, within the hospitality, food, beverage, or retail industries.
    • Experience in Souvenir/Concession Photography in a retail, guest-oriented setting preferred
    • Sales experience with Digital Photography processing and sales in a POS environment.
    • Working knowledge of MS Office Suite
    • Efficient skills in using the computer for administrative tasks, basic reporting, HRIS systems/software.
    • Experience in digital photography a plus, but not required.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • IT Support Systems Analyst

    Supervisor: IT Web Support Program Manager

    FLSA Status: Exempt

    Position Purpose: Reporting to the IT Web Support Program Manager, the IT System Support Analyst is also responsible for the maintenance, performance, integrity and security of the point of sale system and database.

    Essential Functions:

    • Functions as the in-house software and hardware expert providing system support and troubleshooting as needed.
    • Setup workstations, point-of-sales and mobile point-of-sales with peripheral devices (printers, scanners, etc.)
    • Provide orientation and guidance to users on how to operate new software and computer equipment
    • Perform troubleshooting to diagnose and resolve problems
    • Works with departments to create ticket admissions products in the Blackbaud POS system.
    • Develop and implement disaster/contingency support plan of critical and non-critical systems and data to ensure the ability to process customer transactions in the event of an outage.
    • Establishes the needs of POS users and monitors user access and security.
    • Monitors ticketing database for advance sales as well as daily sales to determine capacity adjustments as needed.
    • Monitors and supports credit card transactions to ensure transaction processing accuracy, security of credit card information and PCI compliance.
    • Develops and administers user training for Altru system users based on roles.
    • Documents and maintains Standard Operating Procedures for Altru and workstation related functions.
    • Reviews system efficiency and recommends changes to management as needed to improve user and guest experiences.
    • Creates, executes and delivers specialized reports for items such as capacity reporting, fundraising and marketing efforts.
    • Ensures the integrity of membership and constituency information maintained in the system to assist with sales, marketing and fundraising efforts.

    Skills Required:

    • Preferred 3-5 years of experience in IT support, systems analysis and/or accounting.
    • Requires strong technology and analytical background.
    • Preferred experience with Blackbaud products.
    • BS/BA degree in Computer Sciences or equivalent experience.
    • Exceptional project planning, resource coordination and documentation skills.
    • Advanced Microsoft Office/Suite skills
    • Excellent communication skills (written and verbal)
    • Strong analytical capabilities and problem solving skills
    • Strong attention to detail
    • Work with all levels of the organization.
    • Ability to multitask efficiently and effectively
    • Provide the highest level of customer service

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Entry Level Aquarist

    Supervisor: Senior Keeper

    FLSA Status: Non-Exempt

    Position Purpose: Under the supervision of the Senior Keeper, assists husbandry staff in ensuring and promoting effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Daily husbandry of the animal collection (mammals, birds, reptiles, fish, amphibians, and insects) including preparation of diets, medical care, required record keeping, cleaning and maintenance of the animal exhibit space.
    • Establishing and maintaining an environment conducive to the health and well being of the animal collection.
    • Cleaning and maintaining of exhibits, quarantine and service areas for the animal collection.
    • Animal training and educational animal encounters as required.
    • Coordinates daily activities though effective communication with other staff and volunteers
    • Perform other job related duties as assigned.

    Knowledge: Requires a high school diploma or GED; some college level classes in an animal related field or equivalent experience preferred. General knowledge of basic husbandry needs of a wide variety of captive animals. Need good communication skills.

    Mental: Requires a relatively high degree of concentration and attention to the needs of a wide variety of captive animals and precise record keeping. Ability to follow and convey written and verbal instructions.

    Physical: Requires walking/standing approximately 70% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 50 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces, and in office environments with climate control and good lighting.

    Manual Dexterity: Requires ability to handle a wide variety of animals; including mammals, birds, fish reptiles and amphibians and the ability to operate computers and other general office equipment.

    Audible: Requires the ability to effectively communicate in person and via telephone with management, museum guests, volunteers and staff.

    Visual: Requires the ability to observe physical characteristic changes in the animal collection, operate office equipment including computers and read written instruction and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Group Sales

    Supervisor: Director of Marketing & Development

    FLSA Status: Non-Exempt

    Position Purpose: Formulates, coordinates and implements programs to maximize revenues from group admissions and membership sales.

    Essential Functions:

    • Develops and maintains relationships with group travel industry representatives.
    • Establishes new accounts through relationship building and follow through.
    • Maintains and expands group database.
    • Serves as primary liaison between group sales and guest services regarding group travel, including but not limited to greeting coaches, bus parking, client communication and guest satisfaction.
    • Through guest oriented sales techniques, meet or exceed all established sales goals.
    • Produces group confirmations and follow up in regard to group process, including scheduling reservations.
    • Prepares daily sales report summarizing daily activities.
    • Coordinates individual and corporate memberships, partnerships, adopt-an-animal membership campaigns and other associated projects or promotions.
    • Provides/coordinates tours for perspective clients.
    • Provides exceptional customer service
    • Supports Director of Marketing with achieving revenue goals.
    • Performs other duties as assigned.

    Knowledge: Requires excellent communication skills. Basic knowledge of computer programs and applications are essential and the ability to operate all necessary office equipment.High school diploma or GED required. Experience in the tourism/hospitality industry a plus.

    Mental: Requires a high degree of concentration and attention to professionally and persuasively address multiple audiences.

    Physical: Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Enviromental: Requires capability of performing essential job functions in an office environment with climate control and good lighting.

    Manual Dexterity: Requires the ability to operate telephones, facsimile machines, computers and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to verbally communicate with prospects, donors, high-level officials and employees in person and via telephone.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Development Manager

    FLSA Status: Exempt

    Position Purpose: Is prominent representative for the Wonders of Wildlife fundraising and development initiatives, developing plans and coordinating needs from donors, sponsors and conservation partners

    Essential Functions:

    • In coordination with WOW Leadership and Bass Pro partners, develop a comprehensive development plan to include the fund raising strategies for an annual campaign, corporate sponsorships, major gift solicitations, grant writing, capital campaigns and planned giving.
    • Conducts prospects research for presentation to WOW leadership and Bass Pro partners.
    • Establishes policies and procedures for pledge processing, file management, and maintenance, and donor substantiation.
    • Handles sponsor and donor relationship management. Keeps donor records, creates and maintains tickler file for follow-up, and prompts leadership follow-ups as appropriate. Makes certain all sponsor benefits (i.e. logo placement on collateral, displays etc.) are delivered as outlined in sponsor contracts.
    • Handles all aspects of donor recognition, including sourcing and purchasing items, having embellishments, thank you letters etc.
    • Uses Customer Relationship Management (CRM) system to identify additional donor prospects. Creates and/or coordinates communication tools/collateral material for donors.
    • Coordinates annual appeals. Working closely with WOW leadership and Bass Pro partners, creates appeal letter and supporting documentation, handles mailing and follow-up, and coordinates donor receptions.
    • Identify and develop on-line giving opportunities and appeals through the WOW website and Altru CRM data base.
    • Creates PowerPoint and other formats of presentations as needed.
    • Maintains current knowledge of WOW programs relating to donors and sponsors. Is able to effectively communicate outline of all programs and opportunities (NHFD, traveling exhibits, Education programs, web portal, etc.).
    • In partnership with WOW Leadership and Bass Pro partners develops annual report for distribution to members, donors and sponsors.
    • Coordinate with company consultants as needed.
    • Must be able to maintain confidentiality at all times.
    • Other assignments as required.

    Qualifications:

    • Bachelor degree and 5+ years of experience working for a non-profit organization in the Development function or fundraising activities for annual campaign, corporate sponsorships, gifts, grant writing and reporting.
    • Excellent written and verbal communication skills. Ability to build and maintain relationships. Must have professional telephone skills.
    • Working knowledge of Microsoft Office software.
    • Experience working with black baud financial and CRM tools preferred.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Volunteer Recruitment & Engagement Manager

    FLSA Status: Exempt

    Position Purpose: Formulates, facilitates, and implements programs to maintain and strengthen Volunteer Program of the museum through a broad range of initiatives to recruit, monitor, and maintain an active and effective Volunteer Workforce.

    Essential Functions:

    • Coordinate with appropriate departments to assess and manage on-going volunteer needs of The Wonders of Wildlife.
    • Coordinate all volunteer recruitment, using multiple strategies, to increase the volunteer ranks. Coordinate placement with appropriate department staff member.
    • Evaluate volunteer program policies & procedures and development of new policies as needed.
    • Develop relationships with potential volunteers and maintain relationship with existing volunteers.
    • Utilize appropriate communication tools with volunteers and help volunteers that are not connecting with department leadership.
    • Coordinate volunteer recognition and acknowledgment programs and activities.
    • Maintain good rapport with other community volunteer resource organizations.
    • Maintain volunteer records and database, accurately track volunteer hours worked.
    • Participate in Wonders of Wildlife events relating to volunteers.
    • Ability to lead and motivate Wonders of Wildlife staff as required.
    • Other duties as assigned.

    Knowledge: Requires excellent written, verbal communication skills and be well organized. Ability to build and maintain relationships and plan events. Recruitment experience is also required. Must have professional telephone skills, a working knowledge of Microsoft Office software, and the ability to operate all required office equipment. Volunteer management or supervisory experience is preferred.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Director of Marketing and Development

    Essential Functions:

    • Develop and implement a marketing and sales plan that includes goals, objectives, strategies and schedules for all aspects of marketing, sales, communications and development. Areas of responsibility include advertising, communications, public relations, digital marketing, promotions, social media, group sales, event sales and tourism sales and fundraising.
    • Ensure that all admission revenue and attendance goals are met and exceeded.
    • Develop and execute brand and positioning strategies. Partner with Bass Pro Marketing leaders on strategies, initiatives, and goals to create marketing messages for maximum impact.
    • Accountable for ensuring consistent positioning across all departments and in all communication channels. Ensure messaging is integrated including website and digital content, publications, blogs, traditional and social media, e-mail communications and advertising.
    • Ensure all marketing and communications are aligned with and support the Wonders of Wildlife mission, vision, values and conservation initiatives. Provide strong, consistent and inspired leadership to the sales, marketing, communications and development teams.
    • Identify, build and manage key relationships with Bass Pro Marketing, Communications and Fundraising staff, advertising agencies, public relations firms, vendors, designers, and research firms to leverage resources. Work in coordination with the Wonders of Wildlife leadership team to assure marketing support for fundraising, education, conservation programs and other revenue efforts.
    • Develop and manage cooperative marketing strategies and alliances with Bass Pro, industry and promotional partners.
    • Continually evaluate the effectiveness of marketing and sales initiatives and adjust plans and budgets as needed.
    • Identify and, as needed, test new opportunities to build revenue and enhance market position to grow attendance and sales. Develop and manage marketing, sales, communications and fundraising budgets.
    • Oversea research regarding customer satisfaction, demographic analysis and market measurement. Monitors feedback from internal surveys and social media postings (Trip Advisor, Yelp, Face Book, etc. to help the leadership team to make necessary operational adjustments to deliver exceptional guest service.
    • Serve as a member of the Museum and Aquarium’s Senior Leadership Team.
    • Assumes a leadership role in statewide and regional organizations including tourism industry groups, sales organizations, AZA and IAAPA so that the Museum and Aquarium’s interests are well represented.
    • Delivers extraordinary customer service to all museum and aquarium guests and internal customers. Any other miscellaneous projects/assignment assigned.

    Knowledge - This position requires a minimum of 10 years’ experience in marketing that includes management experience, business planning, and market research. Additional skills necessary include excellent verbal, written, and multi-tasking skills in addition to teamwork collaboration. Requires a Bachelor’s Degree in Marketing, Communications or a related field. Also requires demonstrated ability with principles and procedures involved with electronic, internet and print media; standard English language usage, punctuation, journalistic styles, both print and broadcast, as well as basic graphic design principles.

    Abilities - Effectively develop, plan, organize, administer and supervise departmental activities; learn principles, processes and purposes of a non- profit organization; maintain a flexible work schedule; effectively make decisions; utilize sound independent judgment in preparing recommendations and formulating policies; negotiate effectively; establish and maintain good working relationships with subordinates and other Museum and Aquarium employees; perform effectively as a member of a team in carrying out the Museum and Aquarium stated mission and philosophy.

    Mental - Requires a high degree of concentration and attention to detail in addition to creative inclinations.

    Physical - Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Environmental - Requires capability of performing job functions in established office environment under normal lighting and climate control tolerances.

    Manual Dexterity - Requires ability to operate personal computer, calculator, copy machine, telephone, and other general office equipment and to record written information and drive a vehicle.

    Audible - Requires the ability to communicate verbally with customers, distributors, key contacts and internal departments in person and via telephone.

    Visual - Requires the ability to read written documentation and reports, operate office equipment such as computers and printers, and drive a vehicle.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Safety and Security Operations - Full Time & Part Time

    Safety & Security Operations team members provide a safe and secure environment for the Wonders of Wildlife. By combining behavioral assessment procedures with technology, they will perform enhanced screening at entry points. Utilizing these skills and provided technology, Safety & Security Operations team members will maintain diligent awareness of surroundings while communicating all vital information to team members.

    Responsibilities:

    • Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct
    • Demonstrate Safety as a primary focus
    • Demonstrate integrity
    • Exhibit exceptional Guest Service skills
    • Continuous positive interaction with all individuals (e.g. Guests, Team Members, Vendors, Op Participants, etc.)
    • Respond to critical incidents including emergencies, accidents, evacuations, Company policy violations, and work with law enforcement
    • Act as a deterrent to undesirable behaviors and actions
    • Maintain situational awareness at all times
    • Perform bag checks and other inspections to verify no unauthorized items enter or leave property
    • Work with operating participants and understand various service standards of the hospitality industry

    Basic Qualifications:

    • You must be at least 21 years of age to be considered for this role
    • You must have a current Missouri Driver License to be considered for this role
    • You must have no moving violations for the past twelve (12) months
    • Must meet the physical demands, including but not limited to:
    • Prolonged standing for two to three hours at a time
    • Frequent pushing and pulling, and constant bending at the knees, crouching and squatting
    • Constant use of hands
    • Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

    Preferred Qualifications:

    • Previous Security, Law Enforcement, Military or related Public Safety experience
    • Previous security responsibilities for a multi-site campus facility (either corporate or college setting)

    Additional Information:

    • Safety & Security Operations team members are considered first responders and will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) procedures to respond to guest and team member emergencies as needed.
    • The Safety & Security Operations team operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed.
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  • Guest Services Cashier (Part Time)

    Department: Guest Services

    Supervisor: Guest Services Supervisor

    FLSA Status: Non-Exempt

    Position Purpose: We are looking for friendly, dedicated, customer service oriented people to greet our customers, collect ticket fees and assist with way finding and crowd control.

    Essential Functions:

    • Greet customers as they approach the cash register and maintain a positive attitude during the transaction.
    • Perform daily procedures necessary to collect and account adequately for all revenues received by admission fees.
    • Answer customer questions about the museum.
    • Assist with crowd control and way finding.
    • Scan access tickets to ensure accurate customer count.
    • Must be able to stand for extended periods of time.
    • Give world-class customer service.
    • Daily opening and closing of ticket booth, including appropriate cleaning.
    • Must have weekend & evening availability.
    • Perform other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Must have good customer service and communication skills, prefer at least 6 months of customer service and/or cash handling experience and be at least 18 years old.

    Environmental: Requires capability of performing essential job functions in an office environment with climate-control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers, and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to communicate verbally with employees and customers in person and via telephone.

    Visual: Requires the ability to operate office equipment, including computers, and read written, complex instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Maintenance Tech

    Department: Maintenance

    FLSA Status: Non-Exempt

    Position Purpose: Responsible for performing preventative, corrective and routine maintenance on the building systems, assigned equipment, physical plant, and Life Support Systems. This includes performing projects and response maintenance duties on electrical, plumbing, mechanical and finish building trades.

    Essential Functions:

    • Responsible for performing electrical maintenance consisting of repairing or replacing switches, repairing electrical and lighting fixtures, troubleshooting or replacing motors, diagnosing short circuits and performing routine inspections for safety and equipment maintenance.
    • Assist in maintaining preventive maintenance program on all building systems and equipment.
    • Responsible for scheduling and performing plumbing repairs consisting of repairing broken pipes, installing supply and waste lines, repairing and replacing pumps, valves and seals, unclogging stopped up lines and performing routine inspections for safety and equipment maintenance.
    • Responsible for performing heating, ventilation, air conditioning, and refrigeration maintenance consisting of installing new equipment, modifying existing equipment, diagnosing faulty equipment and performing routine inspections for safety and equipment maintenance.
    • Responsible for performing material handling equipment repairs consisting of lift equipment, hoists, maintenance platforms, dock levelers, elevators and escalators. This includes briefing and controlling contracted maintenance support as well as performing routine inspections for safety and equipment maintenance.
    • Responsible for installing and repairing various appliances consisting of smoke detection systems, turn style counters, metal detectors, intrusion alarm devices and security systems. This includes briefing and controlling contracted maintenance support as well as performing routine inspections for safety and equipment maintenance.
    • Responsible for coordinating and completing finishing building trades which include painting, floor repairs, wall and door repairs and other assigned carpentry projects.
    • Responsible for monitoring trends to help diagnose deficiencies with the Life Support Systems equipment and monitoring, communicating and responding to LSS alarms.
    • Mentors and trains less experienced staff in all aspects of the job.
    • Assists all departments with related maintenance and repair work as directed.
    • Assists staff and visitors as needed in a pleasant, professional and courteous manner.
    • Performs other duties as assigned.

    Knowledge: Requires good understanding of motor controls, pumps, physical plants, automated controls and pneumatics. Requires ability to read blueprints, schematic drawings and diagrams. Requires good computer and communication skills, and the ability to understand and operate related office and building equipment.

    Mental: Requires a relatively high degree of concentration and attention to read and interpret designs, specifications, and schematic drawings. Ability to follow written and verbal instructions with little supervision.

    Physical: Requires walking/standing approximately 50% of time; sitting approximately 10% of time; lifting up to 50 lbs. approximately 20% of time; stooping, forward bending and crouching approximately 20% of time.

    Enviromental: Requires capability of performing essential job functions in an outside environment un-protected from severe weather conditions, where hazardous materials and activities generally require special precautions, in mechanical equipment rooms where spaces are small and tight, and in office environments with climate-control and good lighting.

    Manual Dexterity: Requires use of hands, arms and legs to operate tools and equipment used for construction, repair and maintenance. Requires use of hands and arms to operate computers and other general office equipment.

    Audible: Requires the ability to verbally communicate with employees, distributors and technical professionals in person and via telephone.

    Visual: Requires the ability to operate office equipment including computers and read written instructions, blueprints and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Entry Level Animal Keeper

    Position Purpose: Under the supervision of the Curator of Life Sciences, ensures and promotes effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Responsible for the daily husbandry of the animal collection (mammals, birds, reptiles, fish, amphibians, and insects) including preparation of diets, medical care, required record keeping, cleaning and maintenance of the animal exhibit space.
    • Establishing and maintaining an environment conducive to the health and wellbeing of the animal collection.
    • Cleaning and maintaining of exhibits, quarantine and service areas for the animal collection.
    • Animal training and educational animal encounters as required.
    • Coordinates daily activities though effective communication with staff and volunteers.
    • Assists museum staff & visitors as needed in a pleasant, professional and courteous manner.
    • Performs other job related duties as assigned in order to achieve the goals and mission of Wonders of Wildlife.

    Knowledge: Requires a high school diploma or GED; some college level classes in an animal related field or equivalent experience preferred. General knowledge of basic husbandry needs of a wide variety of captive animals. Need good communication skills.

    Mental: Requires a relatively high degree of concentration and attention to the needs of a wide variety of captive animals and precise record keeping. Ability to follow and convey written and verbal instructions.

    Physical: Requires walking/standing approximately 70% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 50 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces, and in office environments with climate control and good lighting.

    Manual Dexterity: Requires ability to handle a wide variety of animals; including mammals, birds, fish reptiles and amphibians and the ability to operate computers and other general office equipment.

    Audible: Requires the ability to effectively communicate in person and via telephone with management, museum guests, volunteers and staff.

    Visual: Requires the ability to observe physical characteristic changes in the animal collection, operate office equipment including computers and read written instruction and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • SeaTREK Operator

    Supervisor: Dive Operations Manager

    FLSA Status: Non-Exempt

    Position Purpose: Under the supervision of the Dive Operations Manager, assists SeaTREK staff in performing safe and guest oriented SeaTREK experiences. Assist with daily maintenance dive operations both in and out of the water.

    Essential Functions:

    • Daily checks and preparedness of SeaTREK equipment and air sources
    • Maintains strong knowledge base of diving industry standards, diving physiology, equipment and techniques in order to ensure WOW’s compliance with all relevant safety standards
    • Ability to maintain set schedules and complete tasks in a timely fashion
    • Establishing and maintaining an environment conducive to the health and safety of SeaTrek guests
    • Cleaning and routine maintenance of all equipment involved with SeaTREK
    • Maintains familiarity with Dive program volunteer training in exhibit maintenance, diving safety, feeding show techniques, exhibit interpretation and emergency procedures for WOW exhibit diving.
    • Coordinates daily activities though effective communication with other staff and Dive Operations Manager
    • Fill WOW SCUBA cylinders. Insure proper maintenance of SCUBA air compressor
    • Required to correct any diving practice deemed unsafe as described in the WOW Diving Safe Practices Manual
    • Works with life support, life sciences, water quality and veterinarian staff in monitoring water quality, life support and animal husbandry needs.
    • Assist WOW staff, volunteers, and visitors as needed in a pleasant, professional and courteous manner
    • Perform other job related duties as assigned in order to achieve the goals and mission of WOW

    Requirements:

    • High school diploma, GED, or equivalent
    • Advanced and Rescue SCUBA certifications from a recognized agency
    • Current CPR/1st Aid, AED, and O2 certifications from a recognized agency
    • Preferred experience with SCUBA cylinder fill stations/compressors
    • Valid driver’s license
    • No history of allergy related to animals or plants which may interfere with ability to work
    • Ability to work a flexible schedule, including evening, weekends, and/or holidays
    • Must have excellent communications skills, both written and verbal

    Mental: Requires a relatively high degree of concentration and attention to the needs of guests and staff members. Ability to follow and convey written and verbal instructions. Ability to identify problems and determine effective solutions in a wide range of situations.

    Physical: Requires walking/standing approximately 40% of the time, Diving 30% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 80 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces. Ability to pass all required physicals and swim tests to meet WOW/OSHA standards. Unrestricted SCUBA diving is required.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces, mechanical rooms where spaces are small and tight, and in office environments with climate control and good lighting.

    Manual Dexterity: Requires ability to operate essential SeaTREK equipment and air source, computers and other general office equipment. Must be able to use hands to finger, handle or feel; and reach with hands and arms.

    Audible: Requires the ability to effectively communicate in person and via telephone with management, museum guests, volunteers and staff. Ability to effectively provide safety briefings to guests.

    Visual: Requires the ability to observe divers and dive operations to ensure the safety of all people involved in dive operations. The ability to observe physical characteristic changes in the animal collection and their environments, operate office equipment including computers and read written instruction and other documentation. Specific requirements include close vision, color vision, depth perception, and the ability to focus.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Switchboard Operator/Receptionist

    FLSA Status: Non-Exempt

    Position Purpose: We are looking for a friendly, dedicated, customer service oriented person to greet callers and provide support to the administrative offices.

    Essential Functions:

    • Answer incoming calls, greeting callers, transferring calls and providing information as necessary.
    • Ability to take incoming calls and route written and verbal messages to appropriate personnel.
    • Provides clerical support, which includes filing, copying, faxing and sorting mail.
    • Assists staff and guests in a pleasant, professional and courteous manner
    • Performs other duties as assigned.

    Qualifications: Requires a high school diploma or GED. Experience operating a multi-line switchboard system and clerical experience or additional equivalent experience.

    Knowledge & Skills:

    • Excellent telephone etiquette and effective listening skills required.
    • Ability to work quickly and accurately under pressure.
    • Detail oriented and organized.
    • Clear telephone voice and the ability to greet calls in a calm, professional, friendly manner.
    • Typing / Keyboard skills

    Mental: Requires the ability to work in an environment with many interruptions. Ability to remember names, numbers & locations. Alpha and numeric recognition.

    Physical: Requires sitting for an extended length of time, walking /standing; lifting, stopping, forward bending & crouching.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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