Employment Opportunities


If you want to make a difference and inspire others toward conservation, join our team! Complete an application and send it to WOWHR@wondersofwildlife.org.

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  • Director of Marketing and Development

    Essential Functions:

    • Develop and implement a marketing and sales plan that includes goals, objectives, strategies and schedules for all aspects of marketing, sales, communications and development. Areas of responsibility include advertising, communications, public relations, digital marketing, promotions, social media, group sales, event sales and tourism sales and fundraising.
    • Ensure that all admission revenue and attendance goals are met and exceeded.
    • Develop and execute brand and positioning strategies. Partner with Bass Pro Marketing leaders on strategies, initiatives, and goals to create marketing messages for maximum impact.
    • Accountable for ensuring consistent positioning across all departments and in all communication channels. Ensure messaging is integrated including website and digital content, publications, blogs, traditional and social media, e-mail communications and advertising.
    • Ensure all marketing and communications are aligned with and support the Wonders of Wildlife mission, vision, values and conservation initiatives. Provide strong, consistent and inspired leadership to the sales, marketing, communications and development teams.
    • Identify, build and manage key relationships with Bass Pro Marketing, Communications and Fundraising staff, advertising agencies, public relations firms, vendors, designers, and research firms to leverage resources. Work in coordination with the Wonders of Wildlife leadership team to assure marketing support for fundraising, education, conservation programs and other revenue efforts.
    • Develop and manage cooperative marketing strategies and alliances with Bass Pro, industry and promotional partners.
    • Continually evaluate the effectiveness of marketing and sales initiatives and adjust plans and budgets as needed.
    • Identify and, as needed, test new opportunities to build revenue and enhance market position to grow attendance and sales. Develop and manage marketing, sales, communications and fundraising budgets.
    • Oversea research regarding customer satisfaction, demographic analysis and market measurement. Monitors feedback from internal surveys and social media postings (Trip Advisor, Yelp, Face Book, etc. to help the leadership team to make necessary operational adjustments to deliver exceptional guest service.
    • Serve as a member of the Museum and Aquarium’s Senior Leadership Team.
    • Assumes a leadership role in statewide and regional organizations including tourism industry groups, sales organizations, AZA and IAAPA so that the Museum and Aquarium’s interests are well represented.
    • Delivers extraordinary customer service to all museum and aquarium guests and internal customers. Any other miscellaneous projects/assignment assigned.

    Knowledge - This position requires a minimum of 10 years’ experience in marketing that includes management experience, business planning, and market research. Additional skills necessary include excellent verbal, written, and multi-tasking skills in addition to teamwork collaboration. Requires a Bachelor’s Degree in Marketing, Communications or a related field. Also requires demonstrated ability with principles and procedures involved with electronic, internet and print media; standard English language usage, punctuation, journalistic styles, both print and broadcast, as well as basic graphic design principles.

    Abilities - Effectively develop, plan, organize, administer and supervise departmental activities; learn principles, processes and purposes of a non- profit organization; maintain a flexible work schedule; effectively make decisions; utilize sound independent judgment in preparing recommendations and formulating policies; negotiate effectively; establish and maintain good working relationships with subordinates and other Museum and Aquarium employees; perform effectively as a member of a team in carrying out the Museum and Aquarium stated mission and philosophy.

    Mental - Requires a high degree of concentration and attention to detail in addition to creative inclinations.

    Physical - Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Environmental - Requires capability of performing job functions in established office environment under normal lighting and climate control tolerances.

    Manual Dexterity - Requires ability to operate personal computer, calculator, copy machine, telephone, and other general office equipment and to record written information and drive a vehicle.

    Audible - Requires the ability to communicate verbally with customers, distributors, key contacts and internal departments in person and via telephone.

    Visual - Requires the ability to read written documentation and reports, operate office equipment such as computers and printers, and drive a vehicle.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Diver - Maintenance

    Position Purpose: Helping the Dive Operations Manager (DOM) in daily operational responsibilities within the diving program, including overseeing dive volunteers. Responsible for the enforcement of policies and procedures set forth by the Diving Manual. Assist with the daily dive operations both in and out of the water.

    Essential Functions:

    • Assists with routine maintenance of all diving records, and dive related gear
    • Ensures that volunteer divers perform in accordance with Standard Operating Procedures in the Dive Manual
    • Required to stop any diving practice deemed unsafe as described in the WOW Diving Manual
    • Assists with the member selection, testing and scheduling of the volunteer dive program
    • Assists with the maintenance of volunteer divers’ paperwork and time records
    • Maintains strong knowledge base of diving industry standards, diving physiology, equipment and techniques in order to ensure WOW’s compliance with all relevant safety standards
    • Assists with supervising volunteers in regards to training in exhibit maintenance, diving safety, feeding show techniques, exhibit interpretation, and emergency procedures
    • Fill WOW SCUBA cylinders. Insure proper maintenance of SCUBA air compressor
    • Works as a dive tender for exhibit feeding shows including trouble shooting technical problems. Assume the responsibility for diver rescue if necessary. Help maintain and upgrade equipment used in these shows.
    • Work with other staff to help with exhibit maintenance and collecting as time allows.
    • Performs any other dive office related task as needed.
    • Works with the life support, water quality and veterinary staff in monitoring water quality and life support systems
    • Coordinates daily activities through effective communication with staff and volunteers
    • Assist WOW staff, volunteers, and visitors as needed in a pleasant, professional and courteous manner
    • Performs other job related duties as assigned in order to achieve the goals and mission of WOW

    Requirements:

    • ADVANCED and RESCUE SCUBA Certifications.
    • Current CPR/1st Aid, AED, and O2 Administration certifications.
    • Two years preferably in an aquarium or zoo.
    • Preferred 50 logged dives.
    • Preferred experience with SCUBA cylinder fill stations/compressors.
    • Preferred experience using full-face masks and underwater communication systems.
    • Must have good communication skills, both written and verbal.
    • Valid driver’s license
    • Ability to work a flexible schedule, including evenings, weekends, and/or holidays
    • No history of allergy related to animals or plants which may interfere with ability to work
    • Willingness to follow all procedures and use of personal protective equipment when necessary, as this position can involve exposure to inclement weather, dust, potentially dangerous/unpredictable animal species, large machinery, restraint devices, and exposure to chemicals

    Mental - Requires a relatively high degree of concentration and attention to the needs of all dive operations and divers and ensure precise record keeping. Possess an affinity for animals, educational orientation, and conservations ethic. Requires ability to follow and convey written and verbal instructions. Ability to identify problems and determine effective solutions in a wide range of situations.

    Physical - Requires walking/standing approximately 70% of the time, sitting 15% of time, forward bending and crouching 15% of the time. Must be able to lift up to 80 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces. Ability to pass all required physicals and swim test to meet WOW/OSHA standards and be certified to dive in aquarium exhibits. Unrestricted SCUBA diving as required.

    Environmental - Requires capability of performing essential job functions in animal holding areas, exhibit space and mechanical rooms where spaces are small and tight, and in office environments with climate control and good lighting. The noise level in the work area may be loud at times. Also requires capability to perform essential job functions in outdoor environments and be capable of travel by various means.

    Manual Dexterity - Requires the ability to handle any of the dive and husbandry-related equipment, operate computers and other general office equipment. Must be able to use hands to finger, handle or feel; and reach with hands and arms.

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  • Guest Services Manager

    Position Purpose: The Guest Services Manager is responsible for managing the visitor access/hospitality experience of the Museum and Aquarium. The Guest Services Manager is responsible for implementing policies and procedures that promote a positive visitor experiences from the start of the guest experience to when guests depart the Wonders of Wildlife including parking, greeting, ticketing, scanning, way finding, scooter/strollers, lockers, information desk and docents that provide guest engagement at various exhibits throughout the Wonders of Wildlife. Also responsible for coordinating with the Museum and Aquarium Food & Beverage, Merchandise and Photo Upsell partners to ensure that all areas are working cooperatively to provide an excellent guest experience.

    Essential Functions:

    • Interview and hire new personnel as necessary to adequately staff paid and volunteer roles. Train staff on all departmental functions as well as company policies.
    • Provide frequent and consistent feedback to the Guest Services team to assure superior customer service and all policies and procedures are being followed. Handle disciplinary action as necessary and according to company policy and procedure.
    • Sets departmental goals and motivates employees on the Museum and Aquarium's mission and goals.
    • Oversee proper cash handling procedures. Perform daily cash audit functions for cash tender types (back up position). Research discrepancies as necessary and inform finance when appropriate.
    • Coordinate Guest Services response and facility activity aspects of special events (openings of temporary exhibits, seasonal promotions, education programs, donor recognition receptions, NHFDay etc.) with event planner.
    • Monitor social media and internal guest comments, ideas, and complaints in a proactive manner.
    • Provide excellent customer service, making exceptions to company policies as appropriate to satisfy guests' needs.
    • Trains staff on POS system as needed
    • Perform other duties as may be assigned.

    Knowledge – Requires excellent communication skills, in addition to professional telephone skills. Knowledge of ticketing POS systems essential with Blackbaud ALTRU preferred. Knowledge of basic computer programs and applications is essential. High school diploma or GED required; a bachelor's degree in a business or hospitality related field preferred. 5 years of experience working in the tourism, hospitality, retail or customer service field required.

    Mental – Requires a high degree of concentration and attention to detail. Requires the ability to professionally and persuasively address multiple audiences.

    Physical – Requires walking/standing; lifting, stooping, forward bending, crouching and sitting. Requires weekends and Holidays.

    Environmental – Requires capability of performing essential job functions in both an office environment and a retail environment with climate control and good lighting.

    Manual Dexterity – Requires ability to operate telephones, cash registers, computer keyboards and other general office equipment.

    Audible – Requires the ability to communicate verbally with customer and co-workers in person and via the telephone.

    Visual – Requires the ability to operate equipment including computers, and to read written, complex instructions and other documentation.

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  • Group Sales

    Position Purpose: Formulates, coordinates and implements programs to maximize revenues from group admissions and membership sales.

    Essential Functions:

    • Develops and maintains relationships with group travel industry representatives.
    • Establishes new accounts through relationship building and follow through.
    • Maintains and expands group database.
    • Serves as primary liaison between group sales and guest services regarding group travel, including but not limited to greeting coaches, bus parking, client communication and guest satisfaction.
    • Through guest oriented sales techniques, meet or exceed all established sales goals.
    • Produces group confirmations and follow up in regard to group process, including scheduling reservations.
    • Prepares daily sales report summarizing daily activities.
    • Coordinates individual and corporate memberships, partnerships, adopt-an-animal membership campaigns and other associated projects or promotions.
    • Provides/coordinates tours for perspective clients.
    • Provides exceptional customer service Supports Director of Marketing with achieving revenue goals.
    • Performs other duties as assigned.

    Knowledge - Requires excellent communication skills. Basic knowledge of computer programs and applications are essential and the ability to operate all necessary office equipment. High school diploma or GED required. Experience in the tourism/hospitality industry a plus.

    Mental - Requires a high degree of concentration and attention to professionally and persuasively address multiple audiences.

    Physical - Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Environmental - Requires capability of performing essential job functions in an office environment with climate control and good lighting.

    Manual Dexterity - Requires the ability to operate telephones, facsimile machines, computers and other general office equipment, to record written information and maintain files.

    Audible - Requires the ability to verbally communicate with prospects, donors, high-level officials and employees in person and via telephone.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Experienced Aquarist

    Position Purpose: Under the supervision of the Curator of Life Sciences, ensures and promotes effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Responsible for the daily husbandry and ensuring proper care of all animals; including preparation of diets, medical care, and maintenance of animal exhibit space. Establishes and maintains an environment conducive to the health and well-being of the fish, amphibian, bird, mammal, insect and reptile collections, with an emphasis in experience caring for fish, amphibians, and reptiles.
    • Assists Curator in initiating viable breeding, husbandry and conservation programs for select species in the museum’s collection.
    • Coordinates daily activities though effective communication with staff and volunteers.
    • Responsible for daily record keeping and observations
    • Participates in educational talks and feeding demonstrations throughout the Museum
    • Maintaining ample supplies for animal area
    • Assist museum staff & visitors as needed in a pleasant, professional and courteous manner.
    • Performs other job-related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge – Requires a high school diploma or GED: a Bachelors degree in zoology or a related field is highly preferred; minimum two-year experience in a professional animal facility working with captive mammal, birds, fresh/salt water fish, amphibians, reptiles, and invertebrates. General knowledge of wildlife management, conservation, hunting, fishing, education and public speaking are preferred. Preferred specialty area is saltwater species including, but not limited to seahorses, jellyfish, sharks, and corals. Knowledge of water parameters, life support systems and ability to perform all aspects of water testing. Current scuba certification, or ability to acquire SCUBA license within 6 months.

    Mental - Requires relatively high degree of concentration and attention to the needs of the collection. Must have precise record keeping and the ability to follow and convey written and verbal instructions. Must possess the analytical skills necessary to trouble shoot mechanical issues and animal behavioral issues.

    Physical - Requires walking/standing approximately 60% of the time, sitting 10% of the time, forward bending and crouching 15% of the time, lifting up to 50 lbs. 15% of the time. Ability to pass all required physicals and swim test to meet AAUS standards and is certified to dive in aquarium exhibits within 1 year. Must present results of a TB test taken in the last 6 months.

    Environmental - Requires capability of performing essential job functions in holding areas, exhibit spaces and mechanical rooms where spaces are small and tight, and in office environments with climate control and good lighting. Also spend approximately 10% of time in exhibits.

    Manual Dexterity – Requires ability to handle any of the animals, collection and operation of computers and other general office equipment.

    Audible - Requires the ability to communicate effectively in person and via telephone with management, public speaking, and staff.

    Visual - Requires the ability to operate office equipment including computers and read written instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Safety and Security Operations - Full Time & Part Time

    Safety & Security Operations team members provide a safe and secure environment for the Wonders of Wildlife. By combining behavioral assessment procedures with technology, they will perform enhanced screening at entry points. Utilizing these skills and provided technology, Safety & Security Operations team members will maintain diligent awareness of surroundings while communicating all vital information to team members.

    Responsibilities:

    • Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct
    • Demonstrate Safety as a primary focus
    • Demonstrate integrity
    • Exhibit exceptional Guest Service skills
    • Continuous positive interaction with all individuals (e.g. Guests, Team Members, Vendors, Op Participants, etc.)
    • Respond to critical incidents including emergencies, accidents, evacuations, Company policy violations, and work with law enforcement
    • Act as a deterrent to undesirable behaviors and actions
    • Maintain situational awareness at all times
    • Perform bag checks and other inspections to verify no unauthorized items enter or leave property
    • Work with operating participants and understand various service standards of the hospitality industry

    Basic Qualifications:

    • You must be at least 21 years of age to be considered for this role
    • You must have a current Missouri Driver License to be considered for this role
    • You must have no moving violations for the past twelve (12) months
    • Must meet the physical demands, including but not limited to:
    • Prolonged standing for two to three hours at a time
    • Frequent pushing and pulling, and constant bending at the knees, crouching and squatting
    • Constant use of hands
    • Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

    Preferred Qualifications:

    • Previous Security, Law Enforcement, Military or related Public Safety experience
    • Previous security responsibilities for a multi-site campus facility (either corporate or college setting)

    Additional Information:

    • Safety & Security Operations team members are considered first responders and will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) procedures to respond to guest and team member emergencies as needed.
    • The Safety & Security Operations team operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed.
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  • Switchboard Operator/Receptionist (Temp / Seasonal)

    FLSA Status: Non-Exempt

    Position Purpose: We are looking for a friendly, dedicated, customer service oriented person to greet callers and provide support to the administrative offices.

    Essential Functions:

    • Answer incoming calls, greeting callers, transferring calls and providing information as necessary.
    • Ability to take incoming calls and route written and verbal messages to appropriate personnel.
    • Provides clerical support, which includes filing, copying, faxing and sorting mail.
    • Assists staff and guests in a pleasant, professional and courteous manner
    • Performs other duties as assigned.

    Qualifications

    Requires a high school diploma or GED. Experience operating a multi-line switchboard system and clerical experience or additional equivalent experience.

    Knowledge & Skills

    • Excellent telephone etiquette and effective listening skills required.
    • Ability to work quickly and accurately under pressure.
    • Detail oriented and organized.
    • Clear telephone voice and the ability to greet calls in a calm, professional, friendly manner.
    • Typing / Keyboard skills

    Mental: Requires the ability to work in an environment with many interruptions. Ability to remember names, numbers & locations. Alpha and numeric recognition.

    Physical: Requires sitting for an extended length of time, walking /standing; lifting, stopping, forward bending & crouching.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Aquarist – Entry Level

    FLSA Status: Non-Exempt

    Position Purpose: Under the supervision of the Senior Keeper, assists husbandry staff in ensuring and promoting effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Daily husbandry of the animal collection (mammals, birds, reptiles, fish, amphibians, and insects) including preparation of diets, medical care, required record keeping, cleaning and maintenance of the animal exhibit space.
    • Establishing and maintaining an environment conducive to the health and well being of the animal collection.
    • Cleaning and maintaining of exhibits, quarantine and service areas for the animal collection.
    • Animal training and educational animal encounters as required.
    • Coordinates daily activities though effective communication with other staff and volunteers
    • Perform other job related duties as assigned.

    Knowledge: Requires a high school diploma or GED; some college level classes in an animal related field or equivalent experience preferred. General knowledge of basic husbandry needs of a wide variety of captive animals. Need good communication skills.

    Mental: Requires a relatively high degree of concentration and attention to the needs of a wide variety of captive animals and precise record keeping. Ability to follow and convey written and verbal instructions.

    Physical: Requires walking/standing approximately 70% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 50 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces.

    Environmental: Requires capability of performing essential job functions in holding areas, exhibit spaces, and in office environments with climate control and good lighting.

    Manual Dexterity: Requires ability to handle a wide variety of animals; including mammals, birds, fish reptiles and amphibians and the ability to operate computers and other general office equipment.

    Audible: Requires the ability to effectively communicate in person and via telephone with management, museum guests, volunteers and staff.

    Visual: Requires the ability to observe physical characteristic changes in the animal collection, operate office equipment including computers and read written instruction and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Guest Services Cashier (Part Time)

    Department: Guest Services

    Supervisor: Guest Services Supervisor

    FLSA Status: Non-Exempt

    Position Purpose: We are looking for friendly, dedicated, customer service oriented people to greet our customers, collect ticket fees and assist with way finding and crowd control.

    Essential Functions:

    • Greet customers as they approach the cash register and maintain a positive attitude during the transaction.
    • Perform daily procedures necessary to collect and account adequately for all revenues received by admission fees.
    • Answer customer questions about the museum.
    • Assist with crowd control and way finding.
    • Scan access tickets to ensure accurate customer count.
    • Must be able to stand for extended periods of time.
    • Give world-class customer service.
    • Daily opening and closing of ticket booth, including appropriate cleaning.
    • Must have weekend & evening availability.
    • Perform other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Must have good customer service and communication skills, prefer at least 6 months of customer service and/or cash handling experience and be at least 18 years old.

    Environmental: Requires capability of performing essential job functions in an office environment with climate-control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers, and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to communicate verbally with employees and customers in person and via telephone.

    Visual: Requires the ability to operate office equipment, including computers, and read written, complex instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Guest Services Supervisor

    Supervisor: Guest Services Manager

    FLSA Status: Exempt

    Position Purpose: The Guest Services Supervisor is responsible for supervising the visitor access/hospitality experience of the Aquarium and Museum. This includes responsibility for implementing policies and procedures that promote positive visitor experiences from start of the guest experience to when the guests depart the Wonders of Wildlife.

    Essential Functions:

    • Assists Guest Services Manager (GSM) or designate in achieving sales goals and budget for Guest Services; ensures that all Guest Services areas are supplied adequately and presented appropriately.
    • Assists GSM by completing data entry and fulfillment required in admissions, and membership sales program.
    • Assists GSM by maintaining membership database including the coordination of membership renewals; ensures Ticketing Systems are accurate and updated with matching membership data.
    • Assists GSM by keeping records for Accounting and completing cycle counts periodically to check for inventory problems.
    • Responds to inquiries from general public via telephone, mail and email, providing information accurately and directly.
    • Assists GSM with various reports and information retrieval from multiple computer databases and systems.
    • Performs supervisory functions including making change for cashiers, performing “void” and “return” transactions as necessary, counting and reconciling tills as necessary to cash out cashiers and resolve discrepancies. Ensures that cashiers are in proper uniform, arriving and breaking at correct times (includes assisting GSM with monitoring punch detail reports) and otherwise upholding all departmental conduct guidelines. Corrects cashiers on the above as necessary and reports infractions that cannot be verbally resolved to GSM as appropriate.
    • Provide frequent and consistent feedback to cashiers to assure exceptional customer service is provided and all policies and procedures are being followed.
    • Collect admission fees in all categories of Guest Services.
    • Count and daily reconciliation of daily receipts.
    • Keep appropriate records of attendance, surveys, etc. as assigned.
    • Provides exceptional customer service.
    • Performs other duties as assigned.

    Knowledge: Requires excellent communication skills, in addition to professional telephone skills. Knowledge of ticketing POS systems essential with Blackbaud ALTRU preferred. Knowledge of basic computer programs and applications is essential. High school diploma or GED required. 2 years of experience working in the tourism, hospitality, retail or customer service field required.

    Mental: Requires a high degree of concentration and attention to detail. Requires the ability to professionally and persuasively address multiple audiences.

    Physical: Requires walking/standing; lifting, stooping, forward bending, crouching and sitting. Requires weekends and Holidays.

    Environmental: Requires capability of performing essential job functions in both an office environment and a retail environment with climate control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, cash registers, computer keyboards and other general office equipment.

    Audible: Requires the ability to communicate verbally with customer, and co-workers in person and via telephone.

    Visual: Requires the ability to operate office equipment including computers and read written instructions and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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