Employment Opportunities


If you want to make a difference and inspire others toward conservation, join our team! Complete an application and send it to WOWHR@wondersofwildlife.org.

Complete An Application

  • Accounting Clerk

    Supervisor: Accounting Manager

    FLSA Status: Non-Exempt

    Position Purpose: Responsible for the day-to-day financial and accounting entries.

    Essential Functions:

    • Balances and reconciles daily sales activities.
    • Tracks and reconciles daily credit card sales and deposits.
    • Performs transaction reconciliations.
    • Analyzes, investigates, and corrects accounting entries as needed.
    • Performs accounting activities, such as maintenance of the general ledger and preparation of various accounting entries and reconciliations.
    • Uses reasoning and accounting experience to streamline procedures gain efficiencies and maximize productivity in the job.
    • Analyzes, verifies, and posts transactions to journals, ledgers and other records.
    • Processes revenue, A/R, and cash receipts: processes revenue transactions; records revenue transactions in the general ledger and subsidiary records; performs month-end revenue reconciliation procedures.
    • Completes transactions for monthly and annual financial processes.
    • Acts as back up to receptionist including answering and directing calls, welcoming guests, and distributing mail when receptionist is out.
    • Completes special projects as directed.

    Knowledge: Requires at least 1 year of experience in the accounting field and/or related degree. Must possessknowledge of accounting theory, concepts, practices, and procedures. Must be proficient with a variety of officesoftware, including MS Office software, and general office equipment. Requires good interpersonal andcommunication skills. Requires knowledge of activities such as data entry, A/R, A/P, purchasing, reconciliation,and general ledger.

    Mental: Requires high degree of concentration & attention to detail to prepare & analyze financial data.

    Physical: Requires walking/standing approximately 10% of time; sitting approximately 90% of time; lifting up to 25 lbs.

    Enviromental: Requires capability of performing essential job functions in an office environment with climate control and good lighting

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to verbally communicate with employees, high-level officials and technical professionals in person and via telephone.

    Visual: Requires the ability to operate complex office equipment including computers.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Photo Manager

    Position Purpose: Responsible for all operational aspects of a high-volume souvenir photography retail operation. Develop and work with your team to capture fun interactive photos of guests atthe attraction.

    Essential Functions:

    • Responsible for operational aspects of a high-volume souvenir photography retail operation.
    • Monitoring and understanding the financial performance of the location using P&L statements.
    • Controlling labor costs through proper planning and sound decision making.
    • Developing, training and motivating staff to achieve desired guest service and financial results.
    • Providing floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
    • Leading teams to achieve goals.
    • Learning photography and taking pictures.
    • Applying your creativity, customer service, and sales skills.
    • Performs other job related duties as assigned.

    Job Requirements:

    • High school diploma or general education degree (GED). Minimum 3-5 years' people management experience and/or training, or equivalent combination of education and experience.
    • Previous experience in a professional position demonstrating the ability to produce sales, build a relationship of trust, credibility and mutual respect with guests and/or partners and internal team members.
    • Exceptional leadership skills with the ability to build teams, develop culture, manage change management, demonstrate coaching, and ongoing performance management.
    • Ability and drive to lead from the front in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy environment.
    • Proven history of building strong, supportive and effective relationships with operating peers and staff.
    • Experience in employment life cycle, to include recruitment, hiring, monitoring, and performance evaluation of direct reports.
    • Sound judgment in decision-making, problem solving, and prioritization of duties.
    • Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
    • Ability to support operations 7-days a week, including weekends, evenings and holidays.

    Other Skills:

    • Previous guest service experience preferred, but not required, within the hospitality, food, beverage, or retail industries.
    • Experience in Souvenir/Concession Photography in a retail, guest-oriented setting preferred
    • Sales experience with Digital Photography processing and sales in a POS environment.
    • Working knowledge of MS Office Suite
    • Efficient skills in using the computer for administrative tasks, basic reporting, HRIS systems/software.
    • Experience in digital photography a plus, but not required.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • IT Support Systems Analyst

    Supervisor: IT Web Support Program Manager

    FLSA Status: Exempt

    Position Purpose: Reporting to the IT Web Support Program Manager, the IT System Support Analyst is also responsible for the maintenance, performance, integrity and security of the point of sale system and database.

    Essential Functions:

    • Functions as the in-house software and hardware expert providing system support and troubleshooting as needed.
    • Setup workstations, point-of-sales and mobile point-of-sales with peripheral devices (printers, scanners, etc.)
    • Provide orientation and guidance to users on how to operate new software and computer equipment
    • Perform troubleshooting to diagnose and resolve problems
    • Works with departments to create ticket admissions products in the Blackbaud POS system.
    • Develop and implement disaster/contingency support plan of critical and non-critical systems and data to ensure the ability to process customer transactions in the event of an outage.
    • Establishes the needs of POS users and monitors user access and security.
    • Monitors ticketing database for advance sales as well as daily sales to determine capacity adjustments as needed.
    • Monitors and supports credit card transactions to ensure transaction processing accuracy, security of credit card information and PCI compliance.
    • Develops and administers user training for Altru system users based on roles.
    • Documents and maintains Standard Operating Procedures for Altru and workstation related functions.
    • Reviews system efficiency and recommends changes to management as needed to improve user and guest experiences.
    • Creates, executes and delivers specialized reports for items such as capacity reporting, fundraising and marketing efforts.
    • Ensures the integrity of membership and constituency information maintained in the system to assist with sales, marketing and fundraising efforts.

    Skills Required:

    • Preferred 3-5 years of experience in IT support, systems analysis and/or accounting.
    • Requires strong technology and analytical background.
    • Preferred experience with Blackbaud products.
    • BS/BA degree in Computer Sciences or equivalent experience.
    • Exceptional project planning, resource coordination and documentation skills.
    • Advanced Microsoft Office/Suite skills
    • Excellent communication skills (written and verbal)
    • Strong analytical capabilities and problem solving skills
    • Strong attention to detail
    • Work with all levels of the organization.
    • Ability to multitask efficiently and effectively
    • Provide the highest level of customer service

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Entry Level Aquarist

    Supervisor: Senior Keeper

    FLSA Status: Non-Exempt

    Position Purpose: Under the supervision of the Senior Keeper, assists husbandry staff in ensuring and promoting effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Daily husbandry of the animal collection (mammals, birds, reptiles, fish, amphibians, and insects) including preparation of diets, medical care, required record keeping, cleaning and maintenance of the animal exhibit space.
    • Establishing and maintaining an environment conducive to the health and well being of the animal collection.
    • Cleaning and maintaining of exhibits, quarantine and service areas for the animal collection.
    • Animal training and educational animal encounters as required.
    • Coordinates daily activities though effective communication with other staff and volunteers
    • Perform other job related duties as assigned.

    Knowledge: Requires a high school diploma or GED; some college level classes in an animal related field or equivalent experience preferred. General knowledge of basic husbandry needs of a wide variety of captive animals. Need good communication skills.

    Mental: Requires a relatively high degree of concentration and attention to the needs of a wide variety of captive animals and precise record keeping. Ability to follow and convey written and verbal instructions.

    Physical: Requires walking/standing approximately 70% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 50 pounds. Requires the ability to move about within exhibits containing rocky and/or uneven surfaces.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces, and in office environments with climate control and good lighting.

    Manual Dexterity: Requires ability to handle a wide variety of animals; including mammals, birds, fish reptiles and amphibians and the ability to operate computers and other general office equipment.

    Audible: Requires the ability to effectively communicate in person and via telephone with management, museum guests, volunteers and staff.

    Visual: Requires the ability to observe physical characteristic changes in the animal collection, operate office equipment including computers and read written instruction and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Experienced Animal Keeper

    Supervisor: Curator of Life Sciences

    Position Purpose: Under the supervision of the Curator of Life Sciences, ensures and promotes effective and efficient care of the department’s animal collection.

    Essential Functions:

    • Responsible for the daily husbandry and ensuring proper care of all animals; including preparation of diets, medical care, and maintenance of animal exhibit space. Establishes and maintains an environment conducive to the health and well-being of the fish, amphibian, bird, mammal, insect and reptile collections.
    • Assists Curator in initiating viable breeding, husbandry and conservation programs for select species in the museum’s collection.
    • Coordinates daily activities though effective communication with staff and volunteers.
    • Responsible for daily record keeping and observations
    • Participates in educational talks and feeding demonstrations throughout the Museum
    • Maintaining ample supplies for animal area
    • Assist museum staff & visitors as needed in a pleasant, professional and courteous manner.
    • Performs other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Requires a high school diploma or GED: a Bachelors degree in zoology or a related field is highly preferred; minimum two year experience in a professional animal facility working with captive mammal, birds, fresh/salt water fish, amphibians, reptiles, and invertebrates. General knowledge of wildlife management, conservation, hunting, fishing, education and public speaking are preferred. Working knowledge of operant conditioning, environmental enrichment and Raptor husbandry is preferred. Knowledge of water parameters, life support systems and ability to perform all aspects of water testing. Current scuba certification, or ability to acquire SCUBA license within 6 months.

    Mental: Requires relatively high degree of concentration and attention to the needs of the collection. Must have precise record keeping and the ability to follow and convey written and verbal instructions. Must possess the analytical skills necessary to trouble shoot mechanical issues and animal behavioral issues.

    Physical: Requires walking/standing approximately 60% of the time, sitting 10% of the time, forward bending and crouching 15% of the time, lifting up to 50 lbs. 15% of the time. Ability to pass all required physicals and swim test to meet AAUS standards and is certified to dive in aquarium exhibits within 1 year. Must present results of a TB test taken in the last 6 months.

    Enviromental: Requires capability of performing essential job functions in holding areas, exhibit spaces and mechanical rooms where spaces are small and tight, and in office environments with climate control and good lighting. Also spend approximately 10% of time in exhibits.

    Manual Dexterity: Requires ability to handle any of the animals, collection and operation of computers and other general office equipment.

    Audible: Requires the ability to communicate effectively in person and via telephone with management, public speaking, and staff.

    Visual: Requires the ability to operate office equipment including computers and read written instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Group Sales

    Supervisor: Director of Marketing & Development

    FLSA Status: Non-Exempt

    Position Purpose: Formulates, coordinates and implements programs to maximize revenues from group admissions and membership sales.

    Essential Functions:

    • Develops and maintains relationships with group travel industry representatives.
    • Establishes new accounts through relationship building and follow through.
    • Maintains and expands group database.
    • Serves as primary liaison between group sales and guest services regarding group travel, including but not limited to greeting coaches, bus parking, client communication and guest satisfaction.
    • Through guest oriented sales techniques, meet or exceed all established sales goals.
    • Produces group confirmations and follow up in regard to group process, including scheduling reservations.
    • Prepares daily sales report summarizing daily activities.
    • Coordinates individual and corporate memberships, partnerships, adopt-an-animal membership campaigns and other associated projects or promotions.
    • Provides/coordinates tours for perspective clients.
    • Provides exceptional customer service
    • Supports Director of Marketing with achieving revenue goals.
    • Performs other duties as assigned.

    Knowledge: Requires excellent communication skills. Basic knowledge of computer programs and applications are essential and the ability to operate all necessary office equipment.High school diploma or GED required. Experience in the tourism/hospitality industry a plus.

    Mental: Requires a high degree of concentration and attention to professionally and persuasively address multiple audiences.

    Physical: Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Enviromental: Requires capability of performing essential job functions in an office environment with climate control and good lighting.

    Manual Dexterity: Requires the ability to operate telephones, facsimile machines, computers and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to verbally communicate with prospects, donors, high-level officials and employees in person and via telephone.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Guest Engagement Guide

    Supervisor: Education Supervisor

    FLSA Status: Non-Exempt

    Position Purpose: Under the direction of the Education Supervisor, the Guest Engagement Guide assists guest with engaging information throughout the Wonders of Wildlife Aquarium and Wildlife Galleries.

    Essential Functions:

    • Engage guest with educational and engaging information about the habitat, animals and conservation messages within each gallery.
    • Assist guest at aquarium touch experiences (stingray touch and invertebrate touch).
    • Assist guest with information to make their experience world class.
    • Assist with special events and activities related to those events.
    • Perform other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Must have good customer service and communication skills, at least 6 months ofcustomer service and/or education experience and be at least 18 years old.

    Enviromental: Requires capability of performing essential job functions in an aquarium/museum with climate-control and good lighting.

    Manual Dexterity: Requires walking/standing approximately 70% of the time, sitting 15% of the time, forward bending and crouching 15% of the time. Must be able to life 50 pounds.

    Audible: Requires the ability to communicate verbally with employees and guest in person.

    Visual: Requires the ability to operate office equipment, including computers, and read written,complex instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Development Manager

    FLSA Status: Exempt

    Position Purpose: Is prominent representative for the Wonders of Wildlife fundraising and development initiatives, developing plans and coordinating needs from donors, sponsors and conservation partners

    Essential Functions:

    • In coordination with WOW Leadership and Bass Pro partners, develop a comprehensive development plan to include the fund raising strategies for an annual campaign, corporate sponsorships, major gift solicitations, grant writing, capital campaigns and planned giving.
    • Conducts prospects research for presentation to WOW leadership and Bass Pro partners.
    • Establishes policies and procedures for pledge processing, file management, and maintenance, and donor substantiation.
    • Handles sponsor and donor relationship management. Keeps donor records, creates and maintains tickler file for follow-up, and prompts leadership follow-ups as appropriate. Makes certain all sponsor benefits (i.e. logo placement on collateral, displays etc.) are delivered as outlined in sponsor contracts.
    • Handles all aspects of donor recognition, including sourcing and purchasing items, having embellishments, thank you letters etc.
    • Uses Customer Relationship Management (CRM) system to identify additional donor prospects. Creates and/or coordinates communication tools/collateral material for donors.
    • Coordinates annual appeals. Working closely with WOW leadership and Bass Pro partners, creates appeal letter and supporting documentation, handles mailing and follow-up, and coordinates donor receptions.
    • Identify and develop on-line giving opportunities and appeals through the WOW website and Altru CRM data base.
    • Creates PowerPoint and other formats of presentations as needed.
    • Maintains current knowledge of WOW programs relating to donors and sponsors. Is able to effectively communicate outline of all programs and opportunities (NHFD, traveling exhibits, Education programs, web portal, etc.).
    • In partnership with WOW Leadership and Bass Pro partners develops annual report for distribution to members, donors and sponsors.
    • Coordinate with company consultants as needed.
    • Must be able to maintain confidentiality at all times.
    • Other assignments as required.

    Qualifications:

    • Bachelor degree and 5+ years of experience working for a non-profit organization in the Development function or fundraising activities for annual campaign, corporate sponsorships, gifts, grant writing and reporting.
    • Excellent written and verbal communication skills. Ability to build and maintain relationships. Must have professional telephone skills.
    • Working knowledge of Microsoft Office software.
    • Experience working with black baud financial and CRM tools preferred.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Volunteer Recruitment & Engagement Manager

    FLSA Status: Exempt

    Position Purpose: Formulates, facilitates, and implements programs to maintain and strengthen Volunteer Program of the museum through a broad range of initiatives to recruit, monitor, and maintain an active and effective Volunteer Workforce.

    Essential Functions:

    • Coordinate with appropriate departments to assess and manage on-going volunteer needs of The Wonders of Wildlife.
    • Coordinate all volunteer recruitment, using multiple strategies, to increase the volunteer ranks. Coordinate placement with appropriate department staff member.
    • Evaluate volunteer program policies & procedures and development of new policies as needed.
    • Develop relationships with potential volunteers and maintain relationship with existing volunteers.
    • Utilize appropriate communication tools with volunteers and help volunteers that are not connecting with department leadership.
    • Coordinate volunteer recognition and acknowledgment programs and activities.
    • Maintain good rapport with other community volunteer resource organizations.
    • Maintain volunteer records and database, accurately track volunteer hours worked.
    • Participate in Wonders of Wildlife events relating to volunteers.
    • Ability to lead and motivate Wonders of Wildlife staff as required.
    • Other duties as assigned.

    Knowledge: Requires excellent written, verbal communication skills and be well organized. Ability to build and maintain relationships and plan events. Recruitment experience is also required. Must have professional telephone skills, a working knowledge of Microsoft Office software, and the ability to operate all required office equipment. Volunteer management or supervisory experience is preferred.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Director of Marketing and Development

    Essential Functions:

    • Develop and implement a marketing and sales plan that includes goals, objectives, strategies and schedules for all aspects of marketing, sales, communications and development. Areas of responsibility include advertising, communications, public relations, digital marketing, promotions, social media, group sales, event sales and tourism sales and fundraising.
    • Ensure that all admission revenue and attendance goals are met and exceeded.
    • Develop and execute brand and positioning strategies. Partner with Bass Pro Marketing leaders on strategies, initiatives, and goals to create marketing messages for maximum impact.
    • Accountable for ensuring consistent positioning across all departments and in all communication channels. Ensure messaging is integrated including website and digital content, publications, blogs, traditional and social media, e-mail communications and advertising.
    • Ensure all marketing and communications are aligned with and support the Wonders of Wildlife mission, vision, values and conservation initiatives. Provide strong, consistent and inspired leadership to the sales, marketing, communications and development teams.
    • Identify, build and manage key relationships with Bass Pro Marketing, Communications and Fundraising staff, advertising agencies, public relations firms, vendors, designers, and research firms to leverage resources. Work in coordination with the Wonders of Wildlife leadership team to assure marketing support for fundraising, education, conservation programs and other revenue efforts.
    • Develop and manage cooperative marketing strategies and alliances with Bass Pro, industry and promotional partners.
    • Continually evaluate the effectiveness of marketing and sales initiatives and adjust plans and budgets as needed.
    • Identify and, as needed, test new opportunities to build revenue and enhance market position to grow attendance and sales. Develop and manage marketing, sales, communications and fundraising budgets.
    • Oversea research regarding customer satisfaction, demographic analysis and market measurement. Monitors feedback from internal surveys and social media postings (Trip Advisor, Yelp, Face Book, etc. to help the leadership team to make necessary operational adjustments to deliver exceptional guest service.
    • Serve as a member of the Museum and Aquarium’s Senior Leadership Team.
    • Assumes a leadership role in statewide and regional organizations including tourism industry groups, sales organizations, AZA and IAAPA so that the Museum and Aquarium’s interests are well represented.
    • Delivers extraordinary customer service to all museum and aquarium guests and internal customers. Any other miscellaneous projects/assignment assigned.

    Knowledge - This position requires a minimum of 10 years’ experience in marketing that includes management experience, business planning, and market research. Additional skills necessary include excellent verbal, written, and multi-tasking skills in addition to teamwork collaboration. Requires a Bachelor’s Degree in Marketing, Communications or a related field. Also requires demonstrated ability with principles and procedures involved with electronic, internet and print media; standard English language usage, punctuation, journalistic styles, both print and broadcast, as well as basic graphic design principles.

    Abilities - Effectively develop, plan, organize, administer and supervise departmental activities; learn principles, processes and purposes of a non- profit organization; maintain a flexible work schedule; effectively make decisions; utilize sound independent judgment in preparing recommendations and formulating policies; negotiate effectively; establish and maintain good working relationships with subordinates and other Museum and Aquarium employees; perform effectively as a member of a team in carrying out the Museum and Aquarium stated mission and philosophy.

    Mental - Requires a high degree of concentration and attention to detail in addition to creative inclinations.

    Physical - Requires walking/standing/sitting; infrequent lifting or strenuous physical movement. Occasional evening and weekend work and travel are required.

    Environmental - Requires capability of performing job functions in established office environment under normal lighting and climate control tolerances.

    Manual Dexterity - Requires ability to operate personal computer, calculator, copy machine, telephone, and other general office equipment and to record written information and drive a vehicle.

    Audible - Requires the ability to communicate verbally with customers, distributors, key contacts and internal departments in person and via telephone.

    Visual - Requires the ability to read written documentation and reports, operate office equipment such as computers and printers, and drive a vehicle.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Safety and Security Operations - Full Time & Part Time

    Safety & Security Operations team members provide a safe and secure environment for the Wonders of Wildlife. By combining behavioral assessment procedures with technology, they will perform enhanced screening at entry points. Utilizing these skills and provided technology, Safety & Security Operations team members will maintain diligent awareness of surroundings while communicating all vital information to team members.

    Responsibilities:

    • Utilize specialized training and methodologies, to identify potential indicators of unusual and suspicious conduct
    • Demonstrate Safety as a primary focus
    • Demonstrate integrity
    • Exhibit exceptional Guest Service skills
    • Continuous positive interaction with all individuals (e.g. Guests, Team Members, Vendors, Op Participants, etc.)
    • Respond to critical incidents including emergencies, accidents, evacuations, Company policy violations, and work with law enforcement
    • Act as a deterrent to undesirable behaviors and actions
    • Maintain situational awareness at all times
    • Perform bag checks and other inspections to verify no unauthorized items enter or leave property
    • Work with operating participants and understand various service standards of the hospitality industry

    Basic Qualifications:

    • You must be at least 21 years of age to be considered for this role
    • You must have a current Missouri Driver License to be considered for this role
    • You must have no moving violations for the past twelve (12) months
    • Must meet the physical demands, including but not limited to:
    • Prolonged standing for two to three hours at a time
    • Frequent pushing and pulling, and constant bending at the knees, crouching and squatting
    • Constant use of hands
    • Demonstrated strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

    Preferred Qualifications:

    • Previous Security, Law Enforcement, Military or related Public Safety experience
    • Previous security responsibilities for a multi-site campus facility (either corporate or college setting)

    Additional Information:

    • Safety & Security Operations team members are considered first responders and will be trained on Infant, Child and Adult Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) procedures to respond to guest and team member emergencies as needed.
    • The Safety & Security Operations team operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed.
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  • Guest Services Cashier (Part Time)

    Department: Guest Services

    Supervisor: Guest Services Supervisor

    FLSA Status: Non-Exempt

    Position Purpose: We are looking for friendly, dedicated, customer service oriented people to greet our customers, collect ticket fees and assist with way finding and crowd control.

    Essential Functions:

    • Greet customers as they approach the cash register and maintain a positive attitude during the transaction.
    • Perform daily procedures necessary to collect and account adequately for all revenues received by admission fees.
    • Answer customer questions about the museum.
    • Assist with crowd control and way finding.
    • Scan access tickets to ensure accurate customer count.
    • Must be able to stand for extended periods of time.
    • Give world-class customer service.
    • Daily opening and closing of ticket booth, including appropriate cleaning.
    • Must have weekend & evening availability.
    • Perform other job related duties as assigned in order to achieve the goals and mission of the museum.

    Knowledge: Must have good customer service and communication skills, prefer at least 6 months of customer service and/or cash handling experience and be at least 18 years old.

    Environmental: Requires capability of performing essential job functions in an office environment with climate-control and good lighting.

    Manual Dexterity: Requires ability to operate telephones, facsimile machines, computers, and other general office equipment, to record written information and maintain files.

    Audible: Requires the ability to communicate verbally with employees and customers in person and via telephone.

    Visual: Requires the ability to operate office equipment, including computers, and read written, complex instructions, and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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  • Maintenance Tech (3rd Shift)

    Department: Maintenance

    FLSA Status: Non-Exempt

    Position Purpose: Responsible for performing preventative, corrective and routine maintenance on the building systems, assigned equipment, physical plant, and Life Support Systems. This includes performing projects and response maintenance duties on electrical, plumbing, mechanical and finish building trades.

    Essential Functions:

    • Responsible for performing electrical maintenance consisting of repairing or replacing switches, repairing electrical and lighting fixtures, troubleshooting or replacing motors, diagnosing short circuits and performing routine inspections for safety and equipment maintenance.
    • Assist in maintaining preventive maintenance program on all building systems and equipment.
    • Responsible for scheduling and performing plumbing repairs consisting of repairing broken pipes, installing supply and waste lines, repairing and replacing pumps, valves and seals, unclogging stopped up lines and performing routine inspections for safety and equipment maintenance.
    • Responsible for performing heating, ventilation, air conditioning, and refrigeration maintenance consisting of installing new equipment, modifying existing equipment, diagnosing faulty equipment and performing routine inspections for safety and equipment maintenance.
    • Responsible for performing material handling equipment repairs consisting of lift equipment, hoists, maintenance platforms, dock levelers, elevators and escalators. This includes briefing and controlling contracted maintenance support as well as performing routine inspections for safety and equipment maintenance.
    • Responsible for installing and repairing various appliances consisting of smoke detection systems, turn style counters, metal detectors, intrusion alarm devices and security systems. This includes briefing and controlling contracted maintenance support as well as performing routine inspections for safety and equipment maintenance.
    • Responsible for coordinating and completing finishing building trades which include painting, floor repairs, wall and door repairs and other assigned carpentry projects.
    • Responsible for monitoring trends to help diagnose deficiencies with the Life Support Systems equipment and monitoring, communicating and responding to LSS alarms.
    • Mentors and trains less experienced staff in all aspects of the job.
    • Assists all departments with related maintenance and repair work as directed.
    • Assists staff and visitors as needed in a pleasant, professional and courteous manner.
    • Performs other duties as assigned.

    Knowledge: Requires good understanding of motor controls, pumps, physical plants, automated controls and pneumatics. Requires ability to read blueprints, schematic drawings and diagrams. Requires good computer and communication skills, and the ability to understand and operate related office and building equipment.

    Mental: Requires a relatively high degree of concentration and attention to read and interpret designs, specifications, and schematic drawings. Ability to follow written and verbal instructions with little supervision.

    Physical: Requires walking/standing approximately 50% of time; sitting approximately 10% of time; lifting up to 50 lbs. approximately 20% of time; stooping, forward bending and crouching approximately 20% of time.

    Enviromental: Requires capability of performing essential job functions in an outside environment un-protected from severe weather conditions, where hazardous materials and activities generally require special precautions, in mechanical equipment rooms where spaces are small and tight, and in office environments with climate-control and good lighting.

    Manual Dexterity: Requires use of hands, arms and legs to operate tools and equipment used for construction, repair and maintenance. Requires use of hands and arms to operate computers and other general office equipment.

    Audible: Requires the ability to verbally communicate with employees, distributors and technical professionals in person and via telephone.

    Visual: Requires the ability to operate office equipment including computers and read written instructions, blueprints and other documentation.

    The above description is intended to describe the general content, identify the essential job functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of job functions or requirements.

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